SonicWALL Sleep Apnea Machine SSL VPN 5.5 Manual de usuario descargar pdf (Pagina 89)

Using Virtual Assist

SonicWALL SSL VPN 5.5 User Guide

Step 2 The customer’s entire desktop is displayed in the bottom right window of the Virtual Assist

application.

The technician now has complete control of the customer’s keyboard and mouse. The customer

can see all of the actions that the technician performs.

During a Virtual Assist session, the customer is not locked out of their computer. Both the

technician and customer can control the computer, although this may cause confusion and

consternation if they both attempt “to drive” at the same time.

The customer has a small tool bar in the bottom right of their screen, with three options.

The customer has the following options during a Virtual Assist session:

1 2 ... 84 85 86 87 88 89 90 91 92 93 94 ... 156 157

Sin comentarios

SonicWALL Sleep Apnea Machine SSL VPN 5.5 Manual de usuario Pagina 89